Services

This begins from the design stage. We have more than 25 years continuous experience designing and manufacturing photoplotters and writing CAM software. All our products hardware and software are designed for maximum reliability and ease of use.

Our range of photoplotters have a well-established reputation for high levels of continuous operation without service interventions.
We are fully committed to providing a full range of support services around the world.

Software support

To ensure that you get the maximum benefit from our CAM products, each regional support centre provides:

Training

• All our CAM software is designed to be easy to install, easy to use and fast to roll out. New users receive an appropriate onsite and/or classroom training package to get them into product fast.
• All new products and new releases are accompanied with detailed release notes and HELP files. In addition we provide regular webinars on new releases and new products. These are open to all UCAM users.
• We provide regular web-training sessions on specific topics. These can be customised for individual users.
• Onsite training as requested.

Support

• Telephone support during the normal working week from 8:30 to 17:30
• Remote web-support. The service is based on remote-access software from TeamViewer (www.teamviewer.com). It makes a simple and completely secure connection to your workstation so that our engineers can directly observe what you are doing and take control of your CAM station. This allows rapid solution of software issues.
• Online Productivity Service. We audit your CAM process using our remote-access software and prepare a detailed report on ways to boost your front-end throughput. Audit and report are free to all users.

Hardware support

Each regional centre provides:

• Telephone support during the normal working week from 8:30 to 17:30
• Remote web-support. The service is based on remote-access software from TeamViewer (www.teamviewer.com). It makes a simple and completely secure connection to your workstation, photoplotter or direct imager so that our engineers can observe directly what you are doing and take control of your equipment. This allows optimum fault diagnosis.
• Spare parts warehousing and distribution
• On-site intervention by fully trained engineers within 24 hours of a decision that an engineer visit is necessary. Our plotter design means that in many case a replacement part can be couriered overnight from your local spare parts centre to fitted by your own maintenance engineers. When we install each plotter we ensure that your engineers receive detailed instruction in first-line support.

These services are all provided free of charge to all customers with a golden hardware Maintenance Contract.